Contact Us

Whether you've spotted something that needs updating, disagree with a ranking, or just want to ask about how we cover crypto casinos for US players, we'd rather hear from you than have you guess. This page explains how to reach us, what we can actually help with, and what's better directed elsewhere.

What we can help with

Best Crypto Casino is a research and comparison site, not a casino, a payment processor or a licensing body. That shapes what we're able to answer. Get in touch if you want to:

• Report outdated information on a review — a changed bonus, a site that's stopped serving US players, an updated licence
• Flag a broken link, an incorrect wagering requirement, or a factual error in one of our write-ups
• Suggest a crypto casino we haven't covered yet, or ask why one isn't listed
• Ask general questions about how we score and rank sites like BetPanda, CoinPoker Casino or Cryptorino
• Raise feedback on our Responsible Gambling resources or our Terms and Conditions

What we can't help with

Because we don't operate any of the casinos we review, there are some requests we simply can't action. If your issue falls into one of these categories, you'll need to go straight to the casino itself:

• Account issues — login problems, verification delays, frozen balances or closed accounts sit entirely with the operator's own support team
• Deposits and withdrawals — we don't hold player funds and can't chase a pending payout, a stuck on-chain transaction or a disputed wagering calculation on your behalf
• Bonus disputes — if a welcome bonus or cashback offer hasn't credited as expected, the casino's support desk (usually reachable via live chat) is the right first stop
• Refunds or chargebacks — crypto transactions are irreversible once confirmed on-chain, and disputes over deposits or withdrawals need to go through the casino, not us

Every operator we list — including BetPanda, LuckyRollers, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave — runs its own customer support channel. Check the "Help" or "Support" section on the casino's own site for the fastest route to a resolution.

Before you reach out about a bonus or offer

A lot of the messages we get are about welcome bonuses, cashback percentages or rakeback tiers shown against the offers on this site. Two things are worth checking first:

1. Offer terms — deposit minimums, wagering or playthrough requirements, eligible games and time limits — are set by the casino and can change without notice. We update our pages when we're made aware of a change, but the casino's own terms page is always the definitive source at the moment you sign up.
2. Editorial ratings on this site reflect our own research into coin support, game selection, licensing, payout speed and anonymity. They're not customer reviews, and we're not able to adjust a rating in response to an individual's win or loss experience.

How we handle what you send us

When you contact us, tell us plainly what you're reporting or asking, which page or casino it relates to, and — if it's a correction — what the accurate information should be, along with a source where possible. This helps us verify and, if needed, update the relevant review or comparison page without unnecessary back and forth.

We read every message that comes in, but we can't guarantee a response time, and we don't offer legal, tax or financial advice. If your question touches on whether crypto gambling winnings are taxable, or how a specific state's gambling laws apply to you, that's a matter for a qualified tax professional or attorney, not our editorial team.

A quick reminder on how this site works

Best Crypto Casino may earn a commission when readers sign up with a casino through links on this site. That relationship never decides our rankings — offers are placed and scored on the same research criteria for every operator, paid partnership or not. You can read more about our approach on the About Us page.

We only cover gambling for adults who meet the minimum age set by each casino (18+ or 21+, depending on the operator and applicable state rules), and every crypto casino we list operates offshore under licences such as Curaçao or Anjouan rather than any US regulator — this remains a legal grey area for US players, and it's your responsibility to check your own state's laws before playing. If gambling stops feeling like entertainment, the National Problem Gambling Helpline is available at 1-800-GAMBLER, and our Responsible Gambling page has more on the tools and limits worth knowing about, including where offshore sites may offer weaker self-exclusion protections than state-regulated operators.